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Shannon Stapleton-McKinzie

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Activity overview

Latest activity by Shannon Stapleton-McKinzie
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    Shannon Stapleton-McKinzie created an article,

    What are your support hours?

    We are generally available between 9 and 6 EST Monday-Friday. However, we monitor your site 24/7 and should the need arise, we will do whatever it takes to get you back up and running as soon as po...

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    Shannon Stapleton-McKinzie created an article,

    Do you offer SEO services?

    While we do not offer SEO services directly, we are partners with an SEO company that we can highly recommend. We have personally used them for our business and have been extremely pleased with the...

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    Shannon Stapleton-McKinzie created an article,

    Do you work with e-commerce websites?

    Yes, we have experience building and maintaining e-commerce sites both large and small, and we are well-versed in such Wordpress e-commerce frameworks as WooCommerce and OpenCart. Whether you are s...

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    Shannon Stapleton-McKinzie created an article,

    Do you offer design services?

    Yes, we have talented team members who can help you realize your artistic vision. Just submit a ticket and we will start the process. Generally we will start with wireframes to get a feel for the l...

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    Shannon Stapleton-McKinzie created an article,

    What if a WordPress update breaks my site?

    We test all of your updates on a staging server before updating the live site to make sure that doesn’t happen. If something unexpected does occur, we will quickly restore your site to the latest b...

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    Shannon Stapleton-McKinzie created an article,

    What if my site goes down?

    Don’t panic, we have your back. We monitor all of our sites 24/7 so we will immediately know if your site goes down. We will work as fast as possible to troubleshoot the issue and get you back up a...

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    Shannon Stapleton-McKinzie created an article,

    What kind of access to my site do you need?

    We generally require the following:-Access to your WordPress admin (you can create a new user for us or send us an existing login, and we can create a new user from there). -Control panel access to...

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    Shannon Stapleton-McKinzie created an article,

    Do you support WordPress multisites?

    Definitely. We can help maintain your multisite install, no matter how large or complex. This will require a custom plan, so just get in touch with us and we will come up with the best plan to suit...

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    Shannon Stapleton-McKinzie created an article,

    Do you offer help to migrate sites to other hosts?

    Absolutely. Just leave it to us and we will get your site moved quickly, painlessly and with very minimal downtime.

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    Shannon Stapleton-McKinzie created an article,

    Is there a limit to the number of tickets I can submit?

    No, you can submit as many as you’d like. Just let us know what is the highest priority ticket and we will tackle that first. We will try to complete as many tickets as possible within your monthly...